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Foxgate Solutions, Inc. caters to a broad range of industries, from small to medium scale enterprises with a support requirement for call center operations from 10 to 200 seats. We offer outsourcing solutions to a wide range of market from small or start up businesses and up to complex divisions of a medium to large scale business operation. Our clients can choose from any or a combination of support services from our full suite of call center activities:
Inbound
Describe your needs on any customer assistance you would like. We have highly skilled agents to assist your internal and external clients for various services from technical support, customer complaints or simply product or services inquiry.
We are eager to invite you to consider a partnership with Foxgate and offer your company with the best combination of location, experience, size, available capacity, and price for your outsourcing needs.
Outbound
Our outbound call center agents can provide you with valuable marketing and other business intelligence. We can help you take the pulse of current and former customers so you can better focus your objectives or simply build goodwill.
Interactive
Select the best solutions for your outsourcing needs and instantly save on resources. We at Foxgate can process an already existing program which your company may have been using. Or you may prefer a customized customer assistance program done. Whatever solution you find best, we can partner with you to maximize interaction with your business partners and consumers.
Appointment Setting
Your company’s products and services may consistently rate high in quality in your marketplace. But still your sales persons miss targets. Allow your company to rake in more revenues by providing assistance to your sales persons.
Let us handle that aspect of appointment setting. Eliminate this time consuming activity and maximize selling time!
Billing Solutions
Seek best accounting solutions on receivables and collections here at Foxgate. We process billing statements electronically and send to your clientele on a timely and efficient manner. Email or voice calls and periodic uploading of statement of accounts are employed to hit your targeted goals on average days of payment and turnaround on credit crisis.
We are eager to invite you to consider a partnership with Foxgate and offer your company with the best combination of location, experience, size, available capacity, and price for your outsourcing needs.
Event Registration
We can handle registration requirements for delegates for your seminars, conventions and trade exhibits. Allow us to do the logistics in participant count, delegate profile, special requests and even registration fee processing.
We also handle and sort out delegates’ booking requests for hotel, resort or convention venue accommodations. Arrival and departure dates are tallied for your convenience in transport handling.
Consumer Lead Generation
Utilizing consumers’ geographic information, the advertisers can present its brand benefits and advantages to a very specific target market. The consumer in turn is able to take advantage of a valuable offer and allows the advertiser the opportunity to receive a highly receptive lead it can add to its database. Find out how Foxgate can bring this support to a reality to your company.
Consumer Sales
Increase retail, corporate or bulk sales with the use of our telesales services. We not only manage current accounts but can also develop new sales opportunities. Foxgate customizes plans on executing your company’s sales initiatives by employing effective telesales channels and systems.
We are eager to invite you to consider a partnership with Foxgate and offer your company with the best combination of location, experience, size, available capacity, and price for your outsourcing needs.
Customer Service
Choose from any or a combination of marketing initiatives that our call center resources can provide- from lead generation to actual sales, upsell programs, cross-sell, complaint handling, order taking, delivery tracking, technical assistance or simply providing information on products and services.
Dealer Locate and Referral Service
Whether a location based referral, or a criteria based match, our agents can help your customers connect with you. Our Dealer Locate and Referral Service can even transfer your caller "live".
Help Desk
Whether for technical support, membership program details, client verification and inquiries or promotion detailing, Foxgate provides the most able team of specialists to assist clientele from around the world on a 24/7 time run.
Market Research and Reviews
Data gathering, research, consumer reports, online chat and interviews and a host of other solutions can provide you and your company with your much needed requirements to realize any goal or activity.
We are eager to invite you to consider a partnership with Foxgate and offer your company with the best combination of location, experience, size, available capacity, and price for your outsourcing needs.
Order Taking
Through the use of precise advertising response tracking and well trained inbound call center agents, we will help you maximize your sales and streamline your operation. Complete catalog order taking, literature fulfillment, inventory control, and credit card transaction processing services are supported. Order tracking, multiple payment, shipping, and tax rates are easily integrated as well as "up-sell and cross-sell" of products and services.
Surveys
Data gathering, research, consumer reports, online chat and interviews and a host of other solutions can provide you and your company with your much needed requirements to realize any goal or activity.
We are eager to invite you to consider a partnership with Foxgate and offer your company with the best combination of location, experience, size, available capacity, and price for your outsourcing needs.
Technical Support
Foxgate employs a technically trained team of individuals on an integrated multi-channel platform to provide comprehensive technical support for products. This ability and access to 24- hour help provides the much needed guidance for your consumers and/or employees on the maximum use of an equipment or system. Superb technical functionality is no doubt an ultimate vehicle to maximized user satisfaction which inevitably transforms to productivity.
We are eager to invite you to consider a partnership with Foxgate and offer your company with the best combination of location, experience, size, available capacity, and price for your outsourcing needs.
Website Receptionist Service
Our Website Receptionist Service allows instant replies to your product and service queries online. The assistance that we provide on your behalf can help you improve customer service satisfaction and increase online sales. We offer full sales and customer support utilizing online chat, email, and telephone web integration tailored to your company's needs.
To request for more information about any of Foxgate’s products and services, please take a few moments to fill out our online form by clicking here. This will enable us at Foxgate to assist you better.
